The Communications Center is a very important part of this office. It one of the few offices within Jackson County that is operated 24/7, including holidays. There are a total of 10 persons who work within this section. There are four 2-person teams and two floater positions. All Telecommunicators work a 12-hour shift, either 07:00 -19:00 or 19:00 -07:00 with rotating shifts.
The Communications Center Telecommunicators receives and answers all types of emergency and non-emergency calls occurring in Jackson County, NC. At the present time there are nine 911 lines to be answered.
This department dispatches for several different organizations within Jackson County which includes the Sylva Police Department, Jackson County Sheriff’s Department, 7 Fire Departments, 2 Rescue Squads, 2 Ambulance Services, Emergency Management Office and the Fire Marshal’s Office. Other federal, state and local government agencies are dispatched from this office.
What is 9-1-1?
When do I call 9-1-1?
When do I not call 9-1-1?
When cable or power goes out
Road conditions 1-877-368-4968
Phone numbers and road directions
Why do the dispatchers ask all those questions?
The information is needed to pass on to law enforcement or emergency services responding to event.
*****Try to remain as calm as possible during a 9-1-1 emergency so that the Telecommunicator can understand what is being reported.
In case of an emergency dial 9-1-1.
For non-emergencies dial 828-586-1911.